GENERAL TERMS AND CONDITIONS OF USE
CUSTOMER OBLIGATIONS AND CONDUCT
We assume that the personal information provided by you while filling our order form is accurate and complete. You must update your personal information to the company, If the personal information is inadequate, not complete or insufficient the company in such a case will not be held liable/responsible for any damage and/or
delays caused due to inadequate and insufficient information received from your end. Any information received by the company will be preserved with absolute secrecy and will not be disclosed or distributed to any other third party save and except when required by the law. The company reserves its rights to terminate the account if it is found dealing with fraudulent activities prompting the company to terminate and/or discontinue any usage of the company’s website by blocking its access. The Company reserves the right to take legal action against such persons for fraudulent use of the Website and any other unlawful acts or omissions in breach of these terms and conditions.
The Following legal restrictions apply to our terms and conditions:
● To engage into activity that will lead to restrictions of other users from visiting our site.
● Posting on or transmitting through unlawful, obscure, abusive or objectionable material of any kind on this site is prohibited which would constitute an offence or otherwise which violates any applicable local, national or international law.
● Any unnecessary or unwanted intervention causing disturbance and hampering the privacy or business of the company is strictly prohibited without prior consent of the company’s website administrator.
● Any kind of copying and/or fixing and/or pasting and/or parsing any content from or within the website without obtaining any permission from the owner of the present website there by its usage, misuse, exploitations, selling is completely forbidden both in Indian and International legal systems and its copyright and trademark laws. If any such discrepancy is found the company reserves its rights to pursue its remedy by resorting to stringent measures both civil and criminal
in nature in appropriate forum, such misusage of any content or images from the website without prior permission is strictly prohibited
PRODUCT DESCRIPTION
Danulensl strives to provide accurate descriptions and images of all products displayed on its website for daily business use. However, these representations are intended to serve as general references and may differ from the actual products.
While we endeavor to ensure that product details, including colors, are as accurate as possible, variations may occur due to differences in photography, lighting, and screen settings. We cannot guarantee that all products will be entirely error-free.
In cases where a product received differs from its description on the website, customers are encouraged to contact our customer care team or email us promptly for assistance. We are committed to addressing any discrepancies and ensuring customer satisfaction.
ORDER AND PURCHASE
Danulens gladly accepts orders placed by customers through our website. Customers may submit their prescriptions either via email or directly on the website to facilitate order processing.
Upon receiving an order, we take all necessary steps to fulfill the customer’s requirements as specified. However, Danulens cannot be held responsible for any issues arising from incomplete or inaccurate details provided in the prescription.
Once the order is placed and the product is ready for delivery, the company assumes no further responsibility for issues related to the actual fitting of the product on the customer’s face. Products will be delivered according to the specifications listed on the website.
Customers are strongly advised to provide a valid prescription issued by a qualified eye care professional to ensure the accuracy of their order.
While we strive to execute all orders successfully, fulfillment is subject to product availability. In cases where the requested product is unavailable, a full refund will be processed promptly.
SHIPPING POLICY (Conditions of Delivery )
- Products will be delivered free of cost anywhere in India.
- If there is a delay in dispatching the product, customers will be notified promptly.
- Customers are advised not to accept any product if the seal is broken.
- Once the order is confirmed, a notification will be sent to the customer via email, SMS, or phone.
- The estimated delivery time is 5–12 working days. Some products may require additional time as specified on the product page.
- All orders will be delivered through a reputed courier service to ensure reliability and quality of service.
CANCELLATION
Cancellation of orders can only be made under the following terms and conditions:
- Sunglasses/Frames/Contact Lenses: Cancellations can be made before the product is shipped or within 15 hours of placing the order, whichever comes first.
- Complete Spectacles (Frame/Sunglasses + Lens): Cancellations can be made within 6 hours or before the lenses are processed, as these are customized lenses.
- Once the product is shipped, cancellations will not be accepted.
The company reserves the right to cancel an order for the following reasons:
- The order request is not acceptable to the company.
- The product is unavailable.
- There are inaccuracies in product information or pricing discrepancies.
- Fraudulent activity is detected.
- Incorrect payment information or incomplete details provided by the customer.
If a cancellation request is made by the customer within the prescribed time frame, a full refund (100%) will be issued. Any cancellations outside of this period will not be refunded.
RETURN & REFUND
- Return Window: Products must be returned within 7 days of receiving the parcel but no later than 14 days from the date of receipt by the company.
- Inspection: Refunds will be processed only after the returned product is inspected by the company.
- Condition of the Product: Refunds will be issued only if:
- The product is unworn and in brand-new condition.
- The original sealed box, instruction manual, warranty card, and any included accessories are returned intact.
- The product has no signs of use, dirt, scratches, wear and tear, bends, or twists.
- The price tag, identification tag, invoice, and original packaging are intact and untampered.
- A torn barcode/price tag will be considered acceptance of the product by the customer.
- Incorrect Product Received: Customers must contact customer care within 3 days of receipt if an incorrect product is delivered.
- Refund for Incorrect Pricing: If there is a pricing discrepancy due to technical or typographical errors or supplier information, the company will issue a 100% refund.
- Seal Check: Customers are advised not to accept parcels with broken seals.
- Unboxing Video: Customers are encouraged to record a video while unboxing the parcel as proof of condition during delivery.
| Product Type | Condition | Refund |
|---|---|---|
| Contact Lenses | If the seal of the contact lens box is unopened or the box is not damaged | 90% Refund (10% Deduction as handling/processing charges) |
| Contact Lenses | If the seal is broken | No Refund (Open Box cannot be refunded under any circumstances, even if lenses inside are unused) |
| Frames/Sunglasses | If the parcel is received in brand-new condition | 90% Refund (10% Deduction as cancellation charges) |
| Frames/Sunglasses | If the seal is broken | 80% Refund (20% Deduction as cancellation charges due to opened seal being considered used) |
| Powered Sunglasses/Spectacles | If the parcel is received in brand-new condition | Only the cost of the frame can be refunded. The cost of powered lenses is non-refundable as they are customized. |
EXCHANGE POLICIES
If you are not satisfied with a product, you may exchange it for another product of equivalent price within 7 days of receiving it. Once the returned product is received and inspected, an e-coupon code of the same value will be emailed to you, which must be redeemed within 7 days of receipt. If the price of the exchanged product exceeds the value of the e-coupon, the balance must be paid by the customer. Conversely, if the price of the exchanged product is less than the e-coupon value, the remaining amount will be forfeited. Please note that exchanges are not permitted for contact lenses if the box or its seal is opened or damaged. Additionally, a redelivery fee of ₹199 (One Hundred Ninety-Nine Rupees) will be charged for the exchanged product.
INFORMATION ABOUT OUR ORGANISATION AND WEB SITE
Danulens respects your privacy and is committed to protecting it. We provide this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. This website is governed in accordance with the laws of India.
The Indian courts shall have exclusive jurisdiction over any dispute arising out of your use of this website. The www.danulens.com website is owned by Danulensl, Kanha vihar colony, hardashikheda, Lucknow, Uttar Pardesh 226028.